I recently visited Hackett and Hackett’s offices with company owner Edwin Hackett as research for my PhD thesis.

Edwin’s company is an exclusive and professional chauffeur company that provides a high level service to some of Britain’s most discerning clientele. Edwin, who clearly has a flair for the entrepreneurial world, explained how Hackett & Hacket provide an extensive service to a diverse range of individuals including international businessmen, members of parliament, and professionals from the creative industries, such as film, TV and fashion. Edwin’s energy and passion for the industry was impressive and, in a field that is constantly evolving, his depth of knowledge was second to none. He provided me with a fascinating account of a contemporary and exceptionally specialised world of chauffeuring, explaining how “the devil is the detail.”

Hackett & Hackett’s chauffeurs are expected to work with pride and professionalism and are experienced in delivering a service to powerful individuals who run busy and demanding lives. Etiquette and protocol are the order of the day when it comes to providing such a precise service – not only are his chauffeurs highly trained drivers but they are also expected to ensure that they pay close attention to the well-being of their clients including minute details such as what newspaper they prefer or whether to provide bottles of Highland Spring or Evian.

Edwin is working on building business plans that are ambitious and forward-thinking, and is incubating some inspiring global business collaborations. I left with the distinct impression that, with such a driving force behind one of Britain’s most elite chauffeur companies, Hackett & Hackett has a bright and vital future. -PhD Student(University of Sheffield)